Frequently Asked Questions

Q: What is your cancellation policy when there is inclement weather? 

A: If we have to cancel a tour due to inclement weather, you will be given the option to reschedule for another date or receive a full refund. We will notify you the day of your scheduled outing if we need to cancel due to weather.

q: What happens if i need to cancel my reservation or reschedule for another date?

A: We need 7 days advance notice in order to be able to process a refund for you. If you would like to reschedule for another date, we require 24 hours advance notice and you must receive confirmation from one of our staff that your reservation has been switched. We cannot reschedule Paddle to Table reservations within 7 days of the event.

q: What time should I arrive for my tour?

A: Please click here to see what time to arrive for our tours.

Q: What should I wear kayaking or SUPing?

A: We suggest wearing shorts and a t-shirt that you don't mind getting wet. You are welcome to wear footwear of your choice or go barefoot. We recommend bringing a change of clothes incase you get wet while you are paddling.

Q: It is my first time kayaking, are your tours beginner friendly?

A: Our canal tour is our most beginner friendly outing. We offer this outing at sunset and on Sunday mornings.

q: Is there a place to change clothes?

A: Yes, we have two restrooms on site that you can use for changing.

q: How old/young do you have to be to kayak or SUP?

A: We welcome paddlers of all ages on our tours. We do require that anyone under the age of 12 be accompanied by an adult in a tandem kayak.

Q: is it safe to bring my cell phone and/or car keys on the water?

A: We don't recommend bringing anything on the water that you are not comfortable getting wet. We are able to store keys in our building while we are out on the tour.

Q: I have my own Kayak, Can I launch from your location?

A: Yes, you can launch from our location at any time. If we are launching a tour or getting renters in or out of the water, please wait until we are finished before using the dock.